Strategic Plan 2026-2029
Strategic outcomes
A safe voice for all
12 month activities
- Provide 24/7 quality multichannel services
- Zealously protect the brand and our stakeholder’s interests
- Strengthen our systems and processes
- Apply and deliver new and improved customer service responses
- Provide appropriate channels for minority interests
Strategic outcomes
Grow community and customer reach and awareness
12 month activities
- Increase customer value through enhanced insight
- Develop service breadth and depth
- Build alliances and partnerships
- Grow user experiences and satisfaction levels
- Strengthen communication
- Focus sales efforts on our key prospects
- Grow our brand awareness
- Grow our following through education
Strategic outcomes
Build key capability
12 month activities
- Operate in a financially sound and sustainable manner
- Build operational capability including people, systems and processes
- Apply best practice recruitment, training, and management practices
- Quality assure all elements of our capability and performance
- Build international peer connections